Today is my first day in my new department and i'm very nervous. I'm coming from a department where the customers buy air time cards and apply those themselves into their lines, and now i'm in the business department, which means i'll be handling accounts with multiple lines that belong to big businesses. The risk of fucking up has increased i'd say by about 150%. My first call ever lasted 31 minutes (they're supposed to last about 5 minutes each), thank god the gentlemen was understanding about the fucking long wait for the fairly simple question he had. We have a supervisor walking around to help us and she let us know that it's ok to tell the customer that you're new, that it's our first day.... i have a feeling that it's gonna be my first day for a fucking long time.